Shipping policy

Last updated: September 17, 2026

At kcplan, we offer free standard shipping on every eligible order containing one or more items to the destinations listed in this policy.

1. Shipping Destinations

We currently ship to the following countries and regions:

North America

  • United States

  • Mexico

Europe

  • Austria

  • Belgium

  • Czech Republic

  • Denmark

  • Finland

  • France

  • Germany

  • Greece

  • Hungary

  • Ireland

  • Italy

  • Luxembourg

  • Netherlands

  • Norway

  • Poland

  • Portugal

  • Spain

  • Sweden

  • Switzerland

  • United Kingdom

We do not currently offer standard shipping to countries or regions not listed above. Shipping availability is subject to destination restrictions and will be confirmed at checkout.

2. Free Standard Shipping

Free standard shipping is available on every eligible order containing one or more items.

There is no minimum purchase amount or minimum item quantity.

  • Standard shipping fee: $0

  • No promotional code is required.

  • Free shipping is applied automatically to eligible orders.

Free shipping covers standard delivery charges only. Customs duties, import taxes, VAT, or other local charges may apply where required.

3. Shipping Origin and Fulfillment Locations

Orders are fulfilled through our operations in China and our U.S. overseas warehouse, depending on product availability and fulfillment arrangements.

China Business and Dispatch Address:

Puning Enchu Trading Co., Ltd.
No. 40, Southwest Section, Jiantouliao Village
Dananshan Subdistrict, Puning City
Guangdong, China

U.S. Overseas Warehouse:

Puning Enchu Trading Co., Ltd.
401 Independence Road
Florence, NJ 08518
United States

The actual dispatch location may vary depending on inventory and the fulfillment route for your order.

4. Order Processing Time

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

Processing time is separate from shipping transit time.

5. Estimated Delivery Time

Standard shipping typically takes approximately 7–15 business days after dispatch.

Order processing generally takes an additional 1–3 business days. The typical overall timeline is therefore approximately 8–18 business days from order placement, including processing.

These timeframes are estimates and are not guaranteed delivery dates.

Delivery may take longer due to customs clearance, carrier operations, severe weather, public holidays, transportation disruptions, or other circumstances beyond our reasonable control.

6. Order Tracking

When tracking information is available, it will be provided by email or through your order details.

Tracking information may take some time to become active after dispatch.

If your order has not arrived within the estimated delivery period, please contact us with your order number and tracking information.

7. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address, including the recipient's name, street address, city, postal code, and contact information.

If you notice an error after placing your order, contact us as soon as possible. Address changes cannot be guaranteed once an order has entered processing or has been dispatched.

Additional delivery costs arising from incorrect or incomplete address information may be the customer's responsibility, subject to applicable law.

8. Customs Duties and Import Taxes

Depending on the destination country, customs duties, import taxes, VAT, and other charges may apply.

Unless otherwise stated at checkout or required by applicable law, such charges are the customer's responsibility.

Free standard shipping does not mean that customs duties or import taxes are automatically waived.

9. Delayed, Missing, or Damaged Packages

If your package is significantly delayed, please contact us with your order number and tracking details.

If tracking shows that a package was delivered but you cannot locate it, check around your property, ask household members or neighbors, and review the carrier's delivery information before contacting us.

If a package arrives damaged, please retain the packaging and take clear photographs of the package and affected products. Send the photographs, order number, and a description of the problem to our customer service team.

We will review the information and provide the next steps in accordance with our policies and applicable law.

10. Shipping Contact

For shipping questions, please contact:

Email: hello@kcplan.com
Phone: +86 166 7039 5482

Thank you for shopping with kcplan.