Contact Us

We're Here to Help

Have a question about an order, product, size, shipping, return, or refund? The kcplan customer service team is here to help.

Customer Support

Email: hello@kcplan.com
Phone: +86 166 7039 5482

For order-related questions, please include your order number whenever possible so we can locate your order and assist you more efficiently.

We Can Help With

  • Order status and tracking

  • Product information, sizing, and fit

  • Shipping and delivery questions

  • Returns and refunds

  • Damaged, defective, or incorrect items

  • Payment questions

  • Product availability

  • General inquiries

Customer Service Hours

Monday–Friday
9:00 AM–6:00 PM

We aim to respond to customer emails within 1–2 business days. Responses may take longer during public holidays, major promotions, or periods of high order volume.

Business Information

Puning Enchu Trading Co., Ltd.

Registered Office:

No. 40, Southwest Section, Jiantouliao Village
Dananshan Subdistrict, Puning City
Guangdong, China

Email: hello@kcplan.com
Phone: +86 166 7039 5482

U.S. Overseas Warehouse and Approved Return Address

Puning Enchu Trading Co., Ltd.
401 Independence Road
Florence, NJ 08518
United States

Please contact customer service and obtain return instructions before sending any item. Do not send returns without authorization.

Thank you for shopping with kcplan.