Return policy

Last updated: September 17, 2026

At kcplan, we accept eligible return requests within 30 days of delivery. This policy explains return eligibility, return destinations, shipping costs, and refund processing.

Nothing in this policy is intended to limit mandatory consumer rights under applicable law.

1. Return Period

Please contact us within 30 days of the date your order was delivered to request a return.

For customers who have statutory cancellation or withdrawal rights, including applicable rights in European Union countries, those rights and legal deadlines remain unaffected by this policy.

To request a return, email hello@kcplan.com with your order number, the item you wish to return, and the reason for the request.

Please obtain return authorization and the applicable return instructions before shipping any item.

2. Return Conditions

For returns under our voluntary 30-day return policy, items should generally be:

  • Unworn, unwashed, and unaltered

  • Free from stains, makeup, perfume, deodorant, odors, or other signs of use

  • In their original saleable condition

  • Returned with original tags attached where applicable

  • Returned with original packaging where reasonably possible

Please try clothing on indoors and keep the original tags attached until you have decided whether to keep the item.

Any exclusions are subject to applicable statutory consumer rights.

3. Return Destination for U.S., European, and Mexican Customers

Our designated overseas return warehouse is located in the United States.

Customers in the United States, Mexico, and the European countries listed in our Shipping Policy should send approved returns to the following U.S. warehouse, unless customer service provides a different return address in writing.

Authorized Return Address:

Puning Enchu Trading Co., Ltd.
401 Independence Road
Florence, NJ 08518
United States

We do not advertise or guarantee a separate local return warehouse in every European country or in Mexico. Customers should therefore check the return destination and postage estimate before shipping.

Do not send returns to the China business address, the original shipping origin, or any other address unless customer service specifically instructs you to do so.

4. Return Shipping Costs for Personal-Preference Returns

For returns caused by personal preference or reasons unrelated to a product defect or fulfillment error, the customer is responsible for the return shipping cost to our designated U.S. return warehouse.

This includes, for example:

  • Change of mind

  • Incorrect size or fit

  • Preference for a different color or style

  • Ordering the wrong item

  • No longer wanting the product

We do not provide a prepaid return label for standard personal-preference returns. The customer must pay the carrier directly.

Estimated Return Postage

For an ordinary clothing parcel weighing approximately 0.5–2 kg, the following amounts are indicative estimates:

  • United States: approximately US$10–US$25 for domestic shipping to our New Jersey warehouse.

  • Listed European countries: approximately US$25–US$80 for international shipping to the United States.

  • Mexico: approximately US$20–US$70 for international shipping to the United States.

These amounts are estimates only, not flat fees charged by kcplan. Actual prices depend on the country of origin, parcel weight and dimensions, selected carrier, tracking, insurance, and available postal services. Larger or heavier packages may cost more.

Please obtain a current quote from your local postal service or courier before returning an item. You are responsible for any postage or carrier charges for personal-preference returns.

We recommend a trackable shipping service. The customer is responsible for the returned parcel until it is delivered to the authorized return warehouse.

5. Defective, Damaged, or Incorrect Items

If an item arrives defective, damaged, incorrect, or materially different from the product ordered, contact hello@kcplan.com before returning it.

Please provide:

  • Your order number

  • A clear description of the problem

  • Photographs showing the defect, damage, or incorrect item

After reviewing the evidence, we will provide return or resolution instructions.

For confirmed defective, damaged, or incorrectly supplied items, kcplan will cover reasonable return shipping costs. Where available, we will provide a prepaid return label. If a prepaid label cannot be provided, we will explain how to obtain reimbursement for reasonable return postage upon submission of the shipping receipt and tracking details.

Customers will not be required to pay return postage for confirmed product defects or fulfillment errors, subject to applicable law and the agreed return arrangements.

Please do not purchase an expensive express return service without our prior approval unless required by applicable law.

6. Return Process

  1. Email hello@kcplan.com with your order number and reason for the return.

  2. Wait for customer service to review your request and confirm the return instructions.

  3. Pack the item securely and use the authorized return address.

  4. For a personal-preference return, purchase and pay for the return shipping service yourself.

  5. Keep the shipping receipt and tracking information until the return has been completed.

Please do not send an item without contacting customer service first.

7. Return Inspection and Refund Decision

After the return reaches our warehouse, we will inspect the item.

We aim to complete the inspection within 3 business days of receiving the returned parcel and notify you of the refund decision.

If an item does not meet the applicable return conditions, we will explain the reason for the decision, subject to mandatory consumer rights.

8. Refund Processing Time

Approved refunds will generally be submitted to the original payment method within 5 business days after the refund is approved.

After the refund has been submitted, please allow an additional 5–10 business days for the funds to appear in your account. The exact posting time depends on your bank or payment provider.

Where applicable law requires a different refund deadline, the statutory deadline takes precedence. For statutory withdrawal returns, we may withhold reimbursement until the returned goods have been received or evidence of shipment has been provided, to the extent permitted by law.

9. Original Shipping Charges

Standard shipping is free on eligible orders. There is therefore generally no original standard-shipping fee to refund.

For a customer-requested return, the customer remains responsible for the cost of shipping the item back to the authorized return warehouse, except where the return concerns a confirmed defect, damage, fulfillment error, or applicable law requires otherwise.

10. Exchanges

Direct exchanges for another size, color, or style are subject to inventory availability and are not guaranteed.

If you need a different item, contact customer service. Depending on availability and your legal rights, we may recommend returning the original item and placing a new order.

11. Contact Us

For return and refund questions, please contact:

Email: hello@kcplan.com
Phone: +86 166 7039 5482

Thank you for shopping with kcplan.